It takes time and effort to provide the highest level of customer service, and we base our foundation of excellence on the six pillars of Service Excellence – service, quality, people, financial, growth, and community.

The service pillar shows our commitment to providing compassionate care and service to our customers at a level that continues to set the highest standards in the health care industry.

The quality pillar focuses on achieving health care industry leading results in performance and outcomes.

The people pillar states that Regional West will be the employer of choice in the Nebraska panhandle, northwestern Colorado, eastern Wyoming, and southern South Dakota as well as a health care industry leader in values-based recruitment, employee satisfaction, employee retention, and leadership development.

The financial pillar is our commitment to optimizing financial results while meeting our mission to provide services to all, regardless of ability to pay, and to improve the health status and quality of life for residents of communities served.

The growth pillar focuses on achieving fiscally responsible growth in volume and service locations while achieving financial targets.

The community pillar supports the community in healthful living endeavors as a responsible health care provider through financial sponsorship and volunteers.