We strive to process all medical records requests within five to seven business days, but according to the Health Information Portability & Accountability Act (HIPAA), Regional West is allowed 30 days to complete a request. However, factors such as record availability, size of the record, and the volume of requests will affect response time. You may pick up your records between 8 a.m. and 5 p.m. Monday through Friday, excluding all federal holidays or by special appointment. Please bring photo identification with you. If someone will be picking up the records for you, he or she must have written permission from you identifying them to do so and they must provide photo identification.

There may be a charge for the cost of reproduction of medical records. To obtain your records, you need to complete a Medical Records Release of Health Information Authorization Form, which is also available at Medical Records. Regional West Medical Center is able to produce documentation electronically on a CD.

HIM/Medical Records also releases radiology images for the radiology department on CD. Please check 'Radiology Images' if you would like the CD.

To request your records by mail, address your request to: 
Regional West Medical Center
HIM Department
Attention: ROI Specialist
4021 Avenue B
Scottsbluff, NE 69361

Or email to: ROI.Team@rwhs.org
Or fax to: 308-630-1094

At Regional West Medical Center, protecting the security and privacy of patient information is a top priority. All information contained within the patient’s medical record is considered confidential and is federally protected under the Health Insurance Portability and Accountability Act of 1996, or HIPAA. Medical records shall not be released without the written authorization of the patient, his or her legal representative, a subpoena, or a court order.