Promoting a Culture of Safety

Developing and implementing a culture of patient safety is our top priority at Regional West Medical Center; safety impacts everything we do. Training begins as soon as employees are hired and is a focused and continuous effort throughout their career at Regional West.

New Hire Training

All new hires, physicians, and volunteers receive safety training and education. In addition, all Regional West employees are required to undergo both general and job-specific testing on a yearly basis. Our goal is that every employee has a thorough understanding of how to maintain and promote a safe work environment.

Condition Help

At Regional West, we have taken the concept of Rapid Response one step further with Condition Help. Condition Help is a patient/visitor activated Rapid Response team. This action is a safety tool to improve patient care and patient safety. It empowers the patient/visitor to access further help when the healthcare team is not present or not responding to the visitor or patient’s concerns as expected. This activation of a Rapid Response provides another layer of safety when there is a breakdown in how care is being managed or there is confusion about the plan of care.

Activating Condition Help 

Condition Help may be activated by family or loved ones when:

• They have spoken to the nurse, charge nurse, or physician and still feel their concerns have not been addressed.
• There is a noticeable, clinical change in the patient and the healthcare team is not present or is not responding to the patient or visitors’ concerns.
• There is a breakdown in how care is being managed or confusion about the plan of care.