With Discharge Phone Calls, Care Continues After Patients Leave Hospital

Regional West is working hard every day to improve the patient experience, and follow-up phone calls after hospital dismissal are now a big part of that focus.

Temple Russell, BSN, RN, Regional West’s director of Medical Surgical Services, said Regional West implemented post-discharge phone calls in January for patients who had been hospitalized in the Intensive Care Unit (ICU), Progressive Care Unit (PCU), and on the medical surgical floors.

Service Excellence and Guest Relations Work to Better the Patient Experience

At Regional West, great customer service is top of mind. That’s why Service Excellence Director Ally Berggren and Guest Relations Patient and Guest Experience Specialist Mark McCarthy are committed to providing a quality patient experience.