About this Service
Browser Support
Dependent Accounts
Problems Signing In
General Tips

 

About this Service

What is MyRegionalWest?

MyRegionalWest is a secure web link that gives patients convenient 24-hour access to their health information from anywhere with an internet connection. Using a secure username and password, patients can view health information such as: laboratory, imaging, and pathology results (when performed at our facility); allergies; immunizations; procedures; health issues; current medications; appointments; discharge instructions; and visit summaries.

 

Broswer Support

Which browsers are compatible with MyRegionalWest?

Internet Explorer 9 and up; Chrome; Firefox; Safari

 

How can I create a MyRegionalWest account?

You will automatically receive a MyRegionalWest enrollment invite in your mailbox if you provided your email address during the registration process. Please check in your junk/bulk folder if you do not see it in your inbox. Just click on the link and follow the instructions to complete your enrollment.

 

If my enrollment invite expires, how can I request a new one?

MyRegionalWest enrollment invitations expire 90 days from the day they are issued. If your invite has expired, you will have to request a new invite from your healthcare provider’s office or call 308-225-3804.

 

Is my information stored on the Internet?

No, patient information is not stored on the internet. All information is stored securely in Regional West's EHR (Electronic Health Record) system. MyRegionalWest simply pulls this information in upon login.

 

Is my health information in MyRegionalWest secure?

Regional West patient accounts are controlled through a username and password combination. Each person controls his/her password. The account cannot be accessed without this password. In addition, your identity is verified at the facility before a MyRegionalWest enrollment invite is sent to your inbox and you are granted access to your medical record.

 

Why am I automatically signed out of MyRegionalWest after too much inactivity?

For security reasons, a user is automatically signed out of MyRegionalWest after a dormancy period of 15 minutes.

 

What is Regional West's privacy policy?

This is available on the MyRegionalWest home page. You can also read our Notice of Privacy Practices at www.rwhs.org/privacy-policy.

 

Who has access to my account?

The information in MyRegionalWest is populated based on your medical health record as stored in Regional West's EHR system. Access to a MyRegionalWest account is controlled through a username and password combination chosen by the patient. Only if you give your log-in and password information to others will they be able to have access to your account.

 

Dependent Accounts

Can my spouse and I share one account?

We do not recommend sharing the email address unless you are having proxies/dependents on your account. There can only be one MyRegionalWest account per email address, but additional patients can be added as proxy(ies)/dependent(s) to this existing account. The same credentials (username/password) are used for all patients attached to an account. Once in MyRegionalWest, you can toggle between patients to see their respective information.

 

Can I add my children to my MyRegionalWest account?

Yes. Parents are able to add their children, ages newborn to 19 years, to their MyRegionalWest account by using the same email address.

 

Can my husband and I both add our children to our MyRegionalWest accounts?

Yes, both parents can add the child(ren) to their accounts as proxies. Parents are able to add children, ages newborn to 19 years, to their MyRegionalWest account by using the same email address that they used for their account.

 

What happens to the information in a child's account when the he or she turns 19 years old?

On the child's 19th birthday, the parent’s access to the child's information is automatically and permanently cut off. When the child reaches the age of majority at 19, the child is able to establish his/her own MyRegionalWest account as an adult. Parents will receive a notification in their email informing them that their proxy access has been revoked.

 

Do I have to have a MyRegionalWest account in order to create an account for a family member?

No, you do not. You may request access and establish a new account for your family member or a person for whom you are legally responsible.

 

Problems Signing In

I forgot my password. What should I do?

If you forget your password, you can click "Forgot your password?" on the MyRegionalWest login page and enter your username/email address. An email is sent to your inbox with the password reset link. In case further assistance is required, you can contact technical support at 1-877-621-8014, 24 hours a day, seven days a week for more help.

 

General Tips

Can I update the profile information in my MyRegionalWest account?

Patient demographic information is view-only and updates are not allowed. Please notify the facility of any changes to your demographic information.

 

Will my record in MyRegionalWest match my record in the hospital and clinic computer system?

Yes, the information in MyRegionalWest is populated based on your medical health record as stored in Regional West's EHR system.

 

How far in the past does my health record go?

Information in MyRegionalWest is populated based on your medical health record as stored in Regional West's EHR system from September 14, 2018 going forward. Lab results include everything that is active in the EHR system, and imaging and pathology results performed at Regional West after September 14, 2018.

 

Can I send a note to my doctor or receive a note from my doctor within MyRegionalWest?

Yes, if you are a patient of Regional West, you will have the ability to send secure messages to your healthcare providers.

 

What appointments will be displayed in MyRegionalWest?

Appointments scheduled within the EHR system will be displayed and can be downloaded to your calendar. Surgical appointments are not displayed.

 

When can I see my lab results?

Lab results will be displayed in MyRegionalWest after 72 hours of being completed in the EHR system. They will show in the 'Pending' status for the first 72 hours.

 

When can I see my pathology and imaging test results?

Imaging and pathology results of test performed at Regional West will be displayed in the MyRegionalWest after 72 hours of being completed in the EHR system. They will show in the 'Pending' status for the first 72 hours. If results are not available, or if you have any questions, please contact your provider to obtain and discuss the results.

 

What if I would like to terminate my account and no longer wish to view my records and communicate with participating health care facilities?

If you decide you no longer want to view summaries of your medical records via MyRegionalWest, please call 308-225-3804 to deactivate your account.