All employees and volunteers of Regional West Medical Center are expected to adhere to the following Standards of Behavior and recognize that every encounter offers an opportunity to provide the highest level of service to our patients and their families.

SAFETY

I will prevent harm to our patients and ensure the health and safety of employees and all other people while on our campuses.

Words

It takes time and effort to provide the highest level of customer service, and we base our foundation of excellence on the six pillars of Service Excellence – service, quality, people, financial, growth, and community.

The service pillar shows our commitment to providing compassionate care and service to our customers at a level that continues to set the highest standards in the health care industry.

The quality pillar focuses on achieving health care industry leading results in performance and outcomes.

An exceptional patient experience doesn’t happen by accident. It takes the dedication, commitment, and education of each and every staff member. At Regional West Medical Center, our goal is that our patients receive outstanding, compassionate care and excellent service from every person with whom they come in contact while they are here.

Developing and implementing a culture of patient safety is our top priority at Regional West Medical Center; safety impacts everything we do. Training begins as soon as employees are hired and is a focused and continuous effort throughout their career at Regional West.